Nimble Fingerz

About Us

This web site is owned and operated by Nimble Fingerz Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Nimble Fingerz Ltd
29a Station Road, Desborough. Northamptonshire. NN14 2RL
Phone: 0845 362 8511
Fax: None
Email: sales@nimblefingers.biz

Company number: 6501031
Registered Address: Barking House, Farndon Road, Market Harborough. Leics.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard, plus leading debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone. All financial details are treated with the utmost privacy and destroyed once your transation is complete.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Customer Services, 0845 362 8511.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We endeavour to dispatch all orders within 3 working days, however please allow 7 - 14 days for delivery to the UK & EU and 28 days for delivery Worldwide.

P & P charges: UK Mainland - £3.50
Rest of EU - £5.00
Worldwide - £5.00

All orders over £75.00 qualify for FREE delivery.

Delivery Schedule

We endeavour to deliver your order as soon as possible. We will normally send your order to you in 3 business days. International orders are generally received in under 14 days, however please allow 28 days for delivery.

You must inform us within 7 working days of end of timescale, if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices quoted are the price you will pay. We are not yet VAT registered.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

This instruction is automatic for your complete peace of mind and full protection. Call us old fashioned - but if are still not comfortable paying online, then you may call us during open hours to make a card payment over the phone !! 0845 362 8511

Guarantee

We guarantee your satisfaction and all purchases come with a 30 day, no quibble money back guarantee. For further details or advice, please contact us on +44 (0)1536 760902, Mon - Sat, 1000 - 1700 GMT

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 362 8511 (International +44 1536 760902 or write to us at Nimble Fingerz Craft Shop, 29a Station Road, Desborough, Northants. NN14 2RL, United Kingdom.

Privacy Policy

Nimble Fingers Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All payment details are handled in complete confidence in accordance with The Data Protection Act and are not held on file once your order is complete.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.